About the carers
- How are carers checked - references, identity and DBS?
- What experience will they have with conditions like dementia?
- Do we get to talk to the carer before they arrive?
- What happens if the match doesn't work?
About the arrangement
Providers work in two ways: some put carers on their payroll, others - us included - act as introductory agencies. Both are legitimate; what matters is understanding which model you're signing up to and where responsibilities sit.
- Who covers the carer's breaks and holidays?
- Who do we call if something goes wrong at night or at the weekend?
- How often will the care plan be reviewed?
About money
- What's the weekly price and what's included?
- Do Christmas, bank holidays or a second person change the price?
- How much notice is needed to change or stop care?
This guide is general information rather than financial or legal advice. Funding limits and benefit rates usually change every April.